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Our MAIN Services

Workplace Health & Safety

Plumbwise Plumbing Services is committed to ensuring the highest standard of health and safety, in accordance with the relevant legislation, regulations, Codes of Practice and Australian Standards.

In line with this commitment, the company has developed a comprehensive Workplace Health & Safety System and is proud of its excellent safety record.

Our Company

Plumbwise Plumbing Services has been established for over thirteen years, and has built a strong reputation and client

base.

We have extensive experience and demonstrated performance in providing excellent plumbing including 24 x 7 services and out-of-hours emergency services. Plumbwise is directed and managed by Mark Dodds.

Resources and Capability
Plumbwise Plumbing Services (Aust) Pty Ltd has staff employed, strategically and conveniently located to service the Sydney Metropolitan areas. The company has all of the infrastructure, plant and equipment, personnel and other resources to perform the required services. All staff are direct employees and fully qualified and experienced. They are selected for their commitment to quality, service ethic and reliability.

Quality Assurance
Plumbwise Plumbing Services currently has a comprehensive Quality Assurance System, conforming to the requirements of ISO 9001:2008, as well as Environmental Management and OH&S/WHS Management Systems.

Environmental Management
In addition to ensuring a safe and healthy working environment, Plumbwise Plumbing Services is committed to operating in an environmentally responsible manner itself where possible. Plumbwise Plumbing Services are always seeking to help customers reduce their water usage, carbon emissions or other environmental impacts.

Procedures and process to achieve these objectives include an Environmental Management System, conforming with ISO 14001: Environmental Management.

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Customer Support

We are totally customer focused in every aspect of our services, from the initial identification of our clients’ requirements, the selection of personnel, through to the direct availability to our clients of our Director.

We treat all work, regardless of its size or complexity, with the total professionalism, seeking to provide the highest levels of customer satisfaction, with timely responses and accountability..

As part of our commitment to outstanding customer service, we:
- Take great trouble to clearly identify and understand our customers' needs
- Respond promptly to match our services to customer requirements
- Treat clients’ staff and other site users in a courteous and professional manner
- Continually seek to contribute to customer satisfaction
- Quickly resolve issues in the unlikely event that a customer is dissatisfied.
· Competitive pricing
· Skilled and committed team
· Long term experience

· Demonstrated track record in project delivery
· Strong relationship management

MEET THE TEAM - Dedicated. Loyal and Committed...

MANAGEMENT TEAM

Strong, confident and committed Management ensures Plumbwise continuously delivers. Teamwork, common language and processes, and accountability of all departments and personnel promote on–going customer satisfaction and guarantee the continuing success of Plumbwise. Our customers are our starting point for all ideas and we strive to provide products and services that deliver total customer satisfaction.

ADMINISTRATION AND SERVICE TEAM

Our service team consists of the Administration Department and Service Technicians who work hand in hand to ensure your plumbing experience is second to none. Our Administration ensures your job is attended to on time and communicates wirelessly with all field Technicians promoting real time response, reporting, invoicing and job communication via our Job Management System.

Our experienced Technicians ensure your job is done right, first time, on time, every time and on budget. All Technicians are fully qualified, licensed plumbers and gas fitters and are easily identifiable on site in company uniforms. All Technicians are fulltime employed, have appropriate licences and registrations and are WHS conscious.

Friendly, polite and educated our staff are always ready to handle any customer enquiries or job bookings. Whether its advise over the phone, booking a job or quote or you’re making an enquiry, we are ready to help. We respond to requests and inquiries from Customers professionally, sincerely and rapidly and always provide appropriate information to customers. ‘We value our Customers feedback and endeavour to develop and improve products and services to deliver total Customer satisfaction.